Many companies are utilizing technology to improve operations, enhance cybersecurity, and even engage customers. However, implementing tech for effective business management requires more than just buying or adopting new tools. It is crucial to integrate them into the business plan of your business.
Developing and managing an effective technology strategy requires a lot of people and departments and the most effective strategy is based on what you’re hoping to accomplish. For instance, a central team might use Microsoft Dynamics to consolidate its ERP program and CRM platform into a single all-in one solution. This suite of Software-as-a-Service programs enables businesses to better serve customers, automate processes and increase productivity.
For a tech implementation to be successful, all parties involved need to be on board. This includes the top management as well as the users who will ultimately benefit from. It is a challenge to promote an idea to these groups because they all have different perspectives and expectations. A good implementation manager can recognize these differences and can plan for each in advance.
For instance, in order to overcome the opposition of opinion makers, implementation managers might put the innovation in the hands of employees who are regarded as role models for others (neither extraordinarily adept nor very poorly skilled). The people who are hesitant to accept the idea can see how quickly it adapts and then begin to believe in its potential. Another option is to have the top management take a short, symbolic action to demonstrate their support for innovation. It may be as simple as a memo or speech or a speech, but it sends out an ebullient signal that the business is committed to embracing the idea.